- Which tool, and what you clicked
- What you expected instead
- Your browser, or your Linux distribution
- A screenshot if it is visual
Contact
Say it, and watch it
Say it, and watch it
No ticket number, no queue, no first-line agent. This goes to one inbox that one person reads — and that person built everything you are writing about.
Ready to load
Lands at
support@zyvavo.com
Filed.
Your mail app should be open with the message in it. If it did not open, write to support@zyvavo.com directly — same inbox either way.
Where it lands
One inbox. No routing, no tiers.
Every message goes to the same address whatever you pick above — the topic is there so I know what I am opening, not so it gets handed to a different department. There is no different department.
I read them in the morning and again in the evening. Most get answered the same day; anything that needs code takes as long as the code takes, and I will tell you which it is rather than leave you guessing.
Right now, where this lands
—:—
in Karachi.
Pakistan Standard Time · UTC+5
Make it a short conversation
Tell me this and I can usually answer in one reply.
Not a required form — just the things I would otherwise have to write back and ask for, which costs us both a day.
- The email on the account
- Roughly when you bought the pack
- What went wrong
- No need to argue the case — just tell me
- The job you are doing by hand today
- How often you do it
- What you use now, if anything
- The tools here all started as one of these
Before you write
Three of these get answered instantly.
If it is one of them you will have your answer faster than I could type it.